Support
Chat is online
Support, directly.
Every ticket is read. Chat is our fastest channel; it routes first to our AI agent, which handles the majority of order, returns, and spec questions, and escalates the rest to a person with the context already attached. Nothing disappears into a queue.
Channels
01 · ChatOnline
Chat with support
Median human reply in 7 minutes
Mon to Fri, 08:00 to 18:00 GMT
02 · Email
info@bavrefurbished.co.uk
Replies within 24 hours
Ticket-tracked, routed to the right team
03 · Phone
0121 496 0000
Orders, trade, and urgent issues
Mon to Fri, 09:00 to 17:00 GMT
Common issues
The most frequent questions the support team answers, linked to the article that resolves them. If yours isn’t here, write to us.
Where is my order?
Read Orders & delivery
Start a return
Read Returns & refunds
Change a delivery address
Read Orders & delivery
Cancel an order
Read Orders & delivery
Register a product for AV Care
Read AV Care
What does AV Care cover?
Read AV Care
Enrol a passkey
Read Account & security
Get a VAT receipt
Read Payments & billing
Write to us
For anything that doesn’t need a chat. Goes to the same inbox as info@bavrefurbished.co.uk; include an order number if you have one and we’ll pull it up.
Subject
Order number (optional)
Your email
Message
Replies within 24 hours, working days