№01
Submit
Describe the fault, upload a photo or two. Two minutes. We will confirm we have it.
Keep it running,
indefinitely.
AV Care is a monthly subscription covering parts and labour across every Birmingham AV product registered to your account. A flat £100 excess per claim. No cap on the number of claims, no expiry on the machines it covers. First 30 days free.
— The plans
Two tiers. One excess.
Essential for post-in repair at the workshop. Plus for courier collection, priority turnaround, and a loan unit while yours is with us. Same £100 excess either way.
— AV Care
Essential
£14.99/mo
Parts and labour across every product registered to your account. Repaired in our Birmingham workshop on a standard turnaround.
Parts and labour on any registered product
In-workshop repair at our Birmingham facility
Standard turnaround, typically 7 to 10 working days
£100 excess per claim
Cancel any time
— AV Care
Plus
£29.99/mo
Everything in Essential, plus courier collection, priority turnaround, and a loan unit while yours is with us.
Everything in Essential
Courier collection and return
Priority turnaround, typically 3 to 5 working days
Single loan unit during the repair
£100 excess per claim
Cancel any time
— How a claim works
Three steps. No paperwork.
Claims live inside your account. Submit from any device. We will confirm within a working day and a builder will own the repair end to end.
№02
Assess
A builder triages the claim. If it is covered, we take the £100 excess and arrange the machine in — courier on Plus, post-in on Essential.
№03
Repair
Parts and labour on us. Stress-tested, re-QC’d, returned. Plus tier has a loan unit with you while the original is in the workshop.
— Start todayThirty days free.
Thirty days free.
Then £14.99 a month.
Subscribing covers every Birmingham AV product on your account, present and future. Cancel any time from your account. No exit fee.